DMV(Department
of Motor Vehicles)

Minimize your time spent on the site using a convenient online feature.

Hello!

What would you like to do?

New to our state or moved?

Make sure you changed your address on your legal documents

Check

our guide

Create an account for easy online services !

Exam

Renew

Vehicle Registration

Renew

Driver License

License management

New DL

Renew

Replace

Vehicle management

New registration

Title transfer

Appointments

Schedule

Reschedule/cancel

Change

DMV

Received task, improve following:

Title transfer, License Renewal, Appointment Scheduling

Year: 2023

Scope of work: Web APP No code

Scope of work: Web APP, No code

Problem Statement

DMV websites are often confusing, causing user frustration and prompting visits to physical offices with long lines.

The complex rules, documents, and jargon confuse users who require clear guidance.

Users struggle to find answers on the DMV website and locate contact information, resulting in a great deal of frustration.

Inability to make online payments.

Difficulty scheduling or rescheduling appointments online or absence of such an option altogether.

Problem Solutions

Simplification of the information, understandable wording, step-by-step guidance.

Effortless navigation that would be intuitive for users with any level/experience with online services.

Online payment for some processes to decrease unnecessary visits to DMV office.

Clear scheduling online system catered for various needs( in terms od distance, time, date).

PROBLEM STATMENT

DMV websites are often confusing, causing user frustration and prompting visits to physical offices with long lines.

The complex rules, documents, and jargon confuse users who require clear guidance.

Users struggle to find answers on the DMV website and locate contact information, resulting in a great deal of frustration.

Inability to make online payments.

Difficulty scheduling or rescheduling appointments online or absence of such an option altogether.

PROBLEM SOLUTIONS

Simplification of the information, understandable wording, step-by-step guidance.

Effortless navigation that would be intuitive for users with any level/experience with online services.

Online payment for some processes to decrease unnecessary visits to DMV office.

Clear scheduling online system catered for various needs( in terms od distance, time, date).

My role

Sprint planning weekly
Attend group meetings.

Research, stories, interview, map.
Information Architecture for Title transfer.

low fidelity>High fidelity Mockups.

DMV(Department
of Motor Vehicles)

DMV(Department
of Motor Vehicles)

Minimize your time spent on the site using a convenient online feature.

Minimize your time spent on the site using a convenient online feature.

Received task, improve following:

Received task, improve following:

Received task, improve following:

Title transfer, License Renewal, Appointment Scheduling

Title transfer, License Renewal, Appointment Scheduling

Year: 2023

Year: 2023

Scope of work: Web APP No code

Scope of work: Web APP, No code

Problem Statement

DMV websites are often confusing, causing user frustration and prompting visits to physical offices with long lines.

The complex rules, documents, and jargon confuse users who require clear guidance.

Inability to make online payments.

Difficulty scheduling or rescheduling appointments online or absence of such an option altogether.

Problem Solutions

Simplification of the information, understandable wording, step-by-step guidance.

Online payment for some processes to decrease unnecessary visits to DMV office.

Clear scheduling online system catered for various needs( in terms od distance, time, date).

PROBLEM STATMENT

DMV websites are often confusing, causing user frustration and prompting visits to physical offices with long lines.

The complex rules, documents, and jargon confuse users who require clear guidance.

Inability to make online payments.

Difficulty scheduling or rescheduling appointments online or absence of such an option altogether.

PROBLEM SOLUTIONS

Simplification of the information, understandable wording, step-by-step guidance.

Online payment for some processes to decrease unnecessary visits to DMV office.

Clear scheduling online system catered for various needs( in terms od distance, time, date).

My role

Sprint planning weekly
Attend group meetings.

Research, stories, interview, map.
Information Architecture for Title transfer.

Visual design and Design System.

Prototyping for title transfer feature.

My feature

The title transfer feature includes three distinct flows: online, in-person, and integrated with user accounts.

Received task, improve following:

Received task, improve following:

Received task, improve following:

Title transfer, License Renewal, Appointment Scheduling

Title transfer, License Renewal, Appointment Scheduling

Year: 2023

Year: 2023

Scope of work: Web APP No code

Scope of work: Web APP, No code

Problem Statement

DMV websites are often confusing, causing user frustration and prompting visits to physical offices with long lines.

The complex rules, documents, and jargon confuse users who require clear guidance.

Inability to make online payments.

Difficulty scheduling or rescheduling appointments online or absence of such an option altogether.

Problem Solutions

Simplification of the information, understandable wording, step-by-step guidance.

Online payment for some processes to decrease unnecessary visits to DMV office.

Clear scheduling online system catered for various needs( in terms od distance, time, date).

PROBLEM STATMENT

DMV websites are often confusing, causing user frustration and prompting visits to physical offices with long lines.

The complex rules, documents, and jargon confuse users who require clear guidance.

Inability to make online payments.

Difficulty scheduling or rescheduling appointments online or absence of such an option altogether.

PROBLEM SOLUTIONS

Simplification of the information, understandable wording, step-by-step guidance.

Online payment for some processes to decrease unnecessary visits to DMV office.

Clear scheduling online system catered for various needs( in terms od distance, time, date).

My role

Sprint planning weeklyAttend group meetings.

Research, stories, interview, map.Information Architecture for Title transfer.

Visual design and Design System.

Prototyping for title transfer feature.

My feature

The title transfer feature includes three distinct flows: online, in-person, and integrated with user accounts.

Sprint planning weekly
Attend group meetings.

Research, stories, interview, map.
Information Architecture for Title transfer.